Support
Get help with Nova Vista Maps.
Email novavistamaps@gmail.com with a question, a problem, or a camera record that looks wrong. Leave out your location, plates, faces, and anything personal.
Explore the detailsHow do I get help without sharing sensitive material?
Give a real contact, safe-use guidance, and what a support request should never contain.
Write to novavistamaps@gmail.com.
How do I reach a person?
Email novavistamaps@gmail.com for questions, bugs, or a record that looks wrong. Replies can take a few days.
A useful message says which iPhone and iOS version you have, the app version from TestFlight or the App Store, what you expected, and what happened. For a wrong record, the place name and the camera card’s source line are enough.
Support is by email; replies can take a few days.
Live locations, identifying images, or anything you would not post publicly.
Look, then go.
Can I use it while I drive?
Don’t handle your phone while driving. Follow me is meant for walking or riding as a passenger, and its count shows on the Lock Screen so you don’t need the app open.
Directions open in Apple Maps. Nova Vista shows what’s documented; it never chooses, ranks, or changes your route.
Follow me shows the count on the Lock Screen so the app does not need to be open.
Nova Vista is not a driving aid and never changes a route.
Leave out anything personal.
What should I leave out of a support request?
Don’t send your location, home or work address, route, license plates, faces, or screenshots that show private details.
Support is not a substitute for emergency services, legal advice, or a public records request.
Support never needs your location or identity.
Live locations, routes, plates, faces, or screenshots with private details.
Trust is in the details.
A boundary is part
of the feature.
Nova Vista keeps route neutrality, source provenance, incomplete coverage, privacy, and safe-use limits visible wherever they affect what a record can mean.
Continue exploringMethodology